Service Agreement & Terms

Services Provided

LitterReserve performs on-site cleaning, model-appropriate disassembly, complete drying, and reassembly of the Customer's automatic (self-cleaning) litter box at the Customer's home — including Litter-Robot, PetKit, Neakasa, CATLINK, PetSafe, and other premium brands. Services may include:

• Removal of existing litter and waste
• Separation of washable components from electronics, sensors, and other dry-clean-only areas
• Removal of litter, hair, dust, clumped material, and odor-causing residue using methods appropriate for the model
• Complete drying of washable components before reassembly
• Replacement of one carbon filter, plus activated-charcoal deodorizer bags (included)
• Exterior wipe-down and vacuuming of the surrounding mat area
• Reassembly and a test cycle to confirm function
• Installation of a customer-supplied official Litter-Robot globe liner or a Service Provider-supplied compatible replacement seal strip when selected as an add-on

A Whole Cat Station Reset includes a Deep Clean of one automatic litter box plus cleaning of one manual litter box, one water fountain, and one automatic feeder or food-bowl station. Included items that are not present or ready at the appointment are not exchanged for cash or a credit. Additional equipment is charged at the prices disclosed during booking or approved before work begins.

New Robot Setup covers one new, unused, customer-owned automatic litter box: manufacturer-guided unboxing and assembly, a placement check, supported app and Wi-Fi pairing, calibration, a supervised test cycle, and general transition guidance. It does not include repairs, electrical or network work, wall or furniture modification, packaging or old-unit haul-away, or a guarantee that a pet will use the unit. Product defects and warranty support remain the responsibility of the manufacturer.

Online booking covers the selected one-time service and any eligible optional add-ons. Reserve Quarterly is offered and set up directly with eligible customers after a completed Deep Clean.

3-day make-it-right promise: If you are not satisfied with our cleaning workmanship, contact us within three calendar days of the visit and describe the issue. We will assess the concern and, where reasonably related to our work, correct the affected service area. This promise does not cover pre-existing damage, manufacturer defects, new contamination after the visit, pet behavior, or a guarantee that all odors or pests will not return.

Acknowledgment of Service Nature

The Customer acknowledges that:

• Cleaning an automatic litter box involves disassembly of mechanical and electronic components, use of liquid cleaning agents, and operation of cleaning equipment within the home.
• Despite reasonable care, normal cleaning activity may produce sounds, brief odors from cleaning agents, or temporary moisture during the service.
• An automatic litter box is an electronic appliance with components subject to normal wear. Pre-existing conditions, manufacturer defects, or component failure unrelated to the cleaning may become apparent during or after service.
• Globe-liner installation is labor only. The Customer must provide the correct, complete, model-compatible official liner and remains responsible for confirming warranty coverage. If the liner is missing, incomplete, or incompatible, installation will not be performed and the final balance will be adjusted. Seal-strip installation includes a compatible replacement strip supplied by the Service Provider; it is not represented as an official Litter-Robot or Whisker OEM part. The booked price covers an LR3 seal set or one LR4 seal area; a complete LR4 seal replacement requires a separate quote. The Customer is responsible for confirming whether use of a non-OEM strip affects any manufacturer warranty.
• For New Robot Setup, the Customer must provide a complete, compatible, new unit and all required accessories, power, phone, Wi-Fi access, and manufacturer account access. The Customer or an authorized adult must be present for app pairing and will enter all passwords directly; LitterReserve does not request, record, or retain those credentials. LitterReserve is an independent service provider and is not an authorized representative of any equipment manufacturer.

Pre-Service Documentation

Before any cleaning begins, the Service Provider will photograph the litter box unit and the immediate surrounding area to document existing condition. The Customer agrees that any damage, wear, staining, or component issues visible in these photos is pre-existing and not the result of our cleaning service.

Limitation of Liability

The Service Provider's liability is limited as follows:

1. The Service Provider is not responsible for pre-existing damage, wear, or component failure of the unit.
2. The Service Provider is not responsible for malfunctions of the unit occurring after service that result from normal wear, manufacturer defects, or use unrelated to the cleaning.
3. For damage caused directly by the Service Provider while performing the booked service, liability is limited to the cost of repair or replacement of the specific item damaged, up to a maximum of $500 per service appointment.
4. The Service Provider is not liable for indirect, consequential, or incidental damages.

Pet Responsibility

The Customer is responsible for managing pets during the service appointment. The Customer agrees to:

• Secure or supervise all pets in a separate area during the service.
• Inform the Service Provider of any pet behavioral issues (aggression, anxiety, escape risk) before service begins.
• Hold the Service Provider harmless for pet-related incidents (escape, injury, behavioral reaction) when the Customer has not adequately secured the pet.

Access & Authorization

The Customer authorizes the Service Provider to enter the service address at the agreed appointment time, access the litter box's location, and handle the unit and surrounding area as necessary to perform the service.

If the Customer is not present, the Customer must provide reasonable means of access (door code, key with a neighbor, etc.). Verbal authorization for entry must be confirmed in writing (text or email) prior to the appointment.

Payment Terms

• Online one-time service bookings require a $25 booking deposit, which reserves your appointment and is applied toward your service total.
• The standard online prices are $149 for a Deep Clean of one automatic litter box, $209 for one Whole Cat Station Reset, and $119 for one New Robot Setup, plus any disclosed travel fee and eligible extras.
• The remaining balance is due upon completion of service unless other arrangements have been made in advance.
• The preferred method for the adjusted post-service balance is our Venmo Business profile. Card payment through Stripe is available on request.
• Online one-time service checkout does not enroll you in recurring service or save your card for a maintenance plan. After your first Deep Clean, we may offer Reserve Quarterly directly. If you choose to enroll, we will explain the recurring price, billing schedule, and payment method; obtain your authorization; and set up the quarterly plan with you separately. If you select card billing, Stripe stores the card securely. Per-visit extras, such as additional litter boxes, are included in the adjusted balance collected after each visit.
• Each additional automatic litter box cleaned during a Deep Clean or Whole Cat Station Reset visit is billed at $100 per box. New Robot Setup online booking covers exactly one new unit; contact us for a multi-unit setup quote.

Cancellation & No-Show Policy

• Free cancellation: Reschedule or cancel more than 24 hours before the scheduled appointment and any booking deposit is fully refunded, or applied to your next visit at your request.
• Late cancellation: Cancellations made within 24 hours of the appointment forfeit the booking deposit.
• No-show / no-access: If the Service Provider arrives at the scheduled time and is unable to access the property after a reasonable wait, the full service fee will be charged.
• Recurring service: You may pause or cancel a recurring maintenance plan at any time, up to one week before your next renewal charge — there is no cancellation fee, and you will not be billed for any period after you cancel. However, because membership visits are priced below our standard one-time rate on the understanding that service continues, if you cancel after only a single completed membership visit, that visit will be billed or adjusted to our standard one-time Deep Clean rate of $149 per box.

Products & Materials

LitterReserve selects cleaning products and methods according to the machine manufacturer's instructions and the product label. Washable parts, electronics, and sensors are handled separately, and reusable tools are cleaned between appointments.

If you have specific product sensitivities or preferences, please inform us before the visit so we can accommodate them where possible.

Modifications & Entire Agreement

This document represents the entire agreement between the Customer and the Service Provider. Any modifications to these terms must be agreed to in writing by both parties.

LitterReserve reserves the right to update these terms over time. Changes will be reflected on this page with a new "Last Updated" date. Customers will be notified of material changes via email or text.

Governing Law

This Agreement is governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from this Agreement will be resolved in the courts of Philadelphia County, Pennsylvania.

Specific limitations of liability described in this Agreement may not be enforceable in all circumstances under Pennsylvania law. Where any provision is found unenforceable, the remainder of this Agreement shall remain in full effect.